This quiz works best with JavaScript enabled. Home > General Knowledge > Economy > Business > Business Management – Quiz 24 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 24 (39 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. An approach to quality enhancement that permeates (spreads throughout) the whole organization. It can include quality circles and benchmarking, as well kaizen, kanban and andon. A) Total quality management. B) Lean production. C) Mass production. D) None of above. Show Answer Correct Answer: A) Total quality management. 2. A ..... is an economic good; an article of commerce especially when delivered for shipment. A) Commodity. B) Database. C) Contract. D) Merger. Show Answer Correct Answer: A) Commodity. 3. Which part of an income statement shows all the costs incurred in operating the business? A) Expenses. B) Revenue. C) Total liabilities. D) Profit or loss. Show Answer Correct Answer: A) Expenses. 4. How does solving difficult-customer situations benefit you personally? A) You will encounter difficult customers less frequently. B) Your customers will be happier. C) You gain valuable communication skills. D) Your boss will automatically give you a raise. Show Answer Correct Answer: C) You gain valuable communication skills. 5. What is leadership style? A) Leadership style is the way a manager treats and directs employees. B) Leadership style is the way a manager treats employees. C) Leadership style is how a manager insults his workers. D) Leadership style is what the manager is wearing. Show Answer Correct Answer: A) Leadership style is the way a manager treats and directs employees. 6. ..... is a direct response to a specific, unpredictable event. A) Safety management. B) Crisis management. C) Contingency planning. D) Waste management. Show Answer Correct Answer: B) Crisis management. 7. Bryant Technical College is offering an online degree in landscape design. This product is considered a(n) A) Merger. B) Outsourced service. C) Low-quality product. D) Virtual service. Show Answer Correct Answer: D) Virtual service. 8. Which career is best suited for people who have a high school diploma? A) Administration and information support. B) Human resources. C) Business financial management and accounting. D) Business analysis. Show Answer Correct Answer: A) Administration and information support. 9. The technique to generate ideas by a group of co workers coming together and writing a list of their ideas, add comments, and then the leader takes the best ideas. A) Wish List. B) Brain Storming. C) MY Brain Hurts!!!!!!!. D) Brain Writing. Show Answer Correct Answer: D) Brain Writing. 10. The concept that there are three important stakeholders for every company-the stockholders, the customers, and the employees-and for a business to succeed in the long run it must satisfy the expectations of all three stakeholders. A) HR Dashboard. B) HR Scorecard. C) HR Metrics. D) Balanced Scorecard. Show Answer Correct Answer: D) Balanced Scorecard. 11. Henry Fayol is laid down A) 15 Principles. B) 14 Principles. C) 12 Principles. D) 14 Techniques. Show Answer Correct Answer: B) 14 Principles. 12. Which of the following is NOT an activity associated with the controlling function of management? A) Setting standards. B) Evaluating performance. C) Setting standards. D) Allowing for missed deadlines. Show Answer Correct Answer: D) Allowing for missed deadlines. 13. Decentralised decision-making is .....? A) Managers make all decisions. B) Decision making being made after consultation. C) Hierarchical structure of decision-making. D) Giving free rein or a hands off style. Show Answer Correct Answer: B) Decision making being made after consultation. 14. What has revolutionized the way businesses in many industries produce their products? A) Production Planning. B) Computers. C) Loading. D) Skill Variety. Show Answer Correct Answer: B) Computers. 15. What is an important question that a manager must consider when hiring a new employee? A) What are the company's product quality standards. B) What is the company's vision. C) How should the workload be distributed. D) How will the company compensate this worker. Show Answer Correct Answer: D) How will the company compensate this worker. 16. Producing a one-off item specially designed for the customer A) Flow production. B) Job production. C) Mass customisation. D) Batch production. Show Answer Correct Answer: B) Job production. 17. Which type of sales promotion is a punch card? Punch cards are a common example of customer relationship incentives. A) Free sample. B) Voucher and Coupon. C) Customer Loyalty Program. D) Refund. Show Answer Correct Answer: C) Customer Loyalty Program. 18. Keri works as a public relations consultant for a large corporation. She reviews issues and makes recommendations to managers. Keri has ..... authority. A) Functional. B) Staff. C) Divisional. D) Line. Show Answer Correct Answer: B) Staff. 19. What is the advantage for work testing? A) Provides the applicant with an opportunity to ask question about job place. B) Used for a wide variety of different types of tasks and response. C) Assessment of the actual skill needed to carry out to the job. D) Uses to assess skills such as to work in a team, leadership and decision making. Show Answer Correct Answer: C) Assessment of the actual skill needed to carry out to the job. 20. Why is location important to small businesses? A) Most need good foot traffic to survive. B) Many will stay away if it's not easy to find. C) Customers don't want to travel far. D) All of the above. Show Answer Correct Answer: D) All of the above. 21. "Administrative services" is a term sometimes used to refer to as? A) Supply chain management. B) Human resources management. C) Business analytics. D) Office management. Show Answer Correct Answer: D) Office management. 22. The foundation beliefs that impact how people think about and respond to organizational events, but which are mostly subconscious. A) Organizational Culture. B) Shared Assumptions. C) Shared Norms. D) Code of Ethics. Show Answer Correct Answer: B) Shared Assumptions. 23. Refers to an organization's efforts to minimize the negative effects of potential crisis. A) Waste management. B) Operations management. C) Crisis management. D) Contingency planning. Show Answer Correct Answer: D) Contingency planning. 24. The process of making sure work meets acceptable standards. A) Performance review. B) Subordinate. C) Work schedules. D) Quality control. Show Answer Correct Answer: D) Quality control. 25. What are the five reasons to communicate effectively? ? ? A) To inform, tell, persuade, convince, and absorb ideas. B) To inform, motivate, perform, convince, and absorb ideas. C) To inform, motivate, persuade, convince, and absorb ideas. D) To interact, motivate, persuade, convince, and absorb ideas. Show Answer Correct Answer: C) To inform, motivate, persuade, convince, and absorb ideas. 26. Juanita wants to be the sole owner of a web design business. The simplest form she could choose would be a ..... A) Proprietorship. B) Joint Venture. C) Corporation. D) Partnership. Show Answer Correct Answer: A) Proprietorship. 27. Enterprise is a Factor of Production. Identify the other Factors of Production. A) Land, Labour and Country. B) Primary, Secondary and Tertiary. C) Private, Public and Third. D) Land, Labour and Capital. Show Answer Correct Answer: D) Land, Labour and Capital. 28. A designed change that increases the usefulness of a product, services, or process A) Improvement. B) Invention. C) Entrepreneur. D) Innovation. Show Answer Correct Answer: A) Improvement. 29. The amount owed to a business by its customers is considered A) Capital. B) A liability. C) Accounts payable. D) An asset. Show Answer Correct Answer: D) An asset. 30. When an employee has an obligation to do an assigned task, the employee has been given A) A procedure. B) Responsibility. C) A goal. D) Authority. Show Answer Correct Answer: B) Responsibility. 31. The law that requires employees to pay covered employees overtime pay at 1.5 times the regular rate of pay is the A) Civil Rights Act. B) Workers' Compensation Law. C) Fair Labor Standards Act. D) Occupational Safety and Health Act. Show Answer Correct Answer: C) Fair Labor Standards Act. 32. Which of following is not a management function as given by H Fayol. A) Staffing. B) Controlling. C) Planning. D) Organizing. Show Answer Correct Answer: A) Staffing. 33. Reduce, reuse, recyle and .....? A) Re-do. B) Replenish. C) Re-evaluate. D) Recovery. Show Answer Correct Answer: D) Recovery. 34. Refers to the behaviour and attitude of the manager when making decisions, directing and motivating staff and when implementing plans to achieve business objectives. A) Management Style. B) Management Direction. C) Decision Making. D) Management Decision. Show Answer Correct Answer: A) Management Style. 35. How many levels of planning and management are there? A) 3. B) 4. C) 1. D) 2. Show Answer Correct Answer: A) 3. 36. An irate business customer yells at you because of a billing error. What should you do to demonstrate a customer-service mindset in the following situation? A) Make sure the mistake is corrected. B) Blame the billing department. C) Get as upset as the customer. D) Call the customer's supervisor to complain. Show Answer Correct Answer: A) Make sure the mistake is corrected. 37. Projects are different from business operations because business operations A) Are special ventures. B) Are permanent. C) Use nontraditional management structures. D) Have a definite beginning and end. Show Answer Correct Answer: B) Are permanent. 38. A ..... degree is common to start an entry-level job in Human Resources Management. A) Bachelor's. B) Master's. C) Two-year. D) Doctorate. Show Answer Correct Answer: A) Bachelor's. 39. The first step in the problem-solving procedure is to A) Identify the problem. B) Evaluate alternative solutions. C) Identify possible symptoms. D) Gather information. Show Answer Correct Answer: A) Identify the problem. ← PreviousRelated QuizzesEconomy QuizzesGeneral Knowledge QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books