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Business Management Quiz 4 (60 MCQs)

Quiz Instructions

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1. What procedure is used to evaluate the work and accomplishment of an employee and provide feedback about how well the employee is meeting expectations?
2. A manager who realized that each employee has different background as well as different attitudes, skills and needs demonstrating the human relations skill of
3. Which of the following is NOT what dynamic companies have in common that makes them successful?
4. A type of termination in which an employee leaves the business to pursue work elsewhere.
5. Which of the following is not one of the five steps of the delegation process?
6. Revise the policy in the policy development process is step
7. Which of the following is a benefit of using project management software:
8. ..... is a form of innovation directly associated with the technical development of existing products or processes or the creation of new ones.
9. Operations management involves producing goods, quality control, managing the supply chain, product development, ..... of goods and purchasing of external products.
10. If a company continuously fails to deliver on its brand promise, it will probably:
11. This role requires you to make changes in policies or resolve conflicts in the work place as a manager.
12. College presidents, school superintendents, and school principals are all classified as which business administrator?
13. Acquire businesses in different stages of production
14. Which of the following statements is true about conflict?
15. To determine the creditworthiness of people or organizations, businesses apply the .....
16. What management function involves monitoring customer satisfaction?
17. One disadvantage of the differentiation strategy
18. Management and Administration are
19. The chain of command from the highest authority to the lowest level in the organization is .....
20. According to the SBA, a small business is an independent business with fewer than ..... employees.
21. What will earn leaders commitment and loyalty from a group member?
22. In which role are managers acting when they represent their organization and maintain effective relationships?
23. ..... is monitoring progress toward goal achievement and taking corrective action when needed
24. A sentence describing the purpose of the business is called
25. Which of the following is NOT a responsibility of a manager or supervisor?
26. What are the four main strategies to improve efficiency and effectiveness of operations?
27. This training is not focused on a particular aspect of the business. It helps employees develop thinking and processing skills.
28. How are horizontal organizations organized?
29. Michelle is attending a monthly meeting with other company managers to hear updates about what each manager is doing.
30. Which of the following is the ability of team members to give up an idea of their own to consider or use ideas of others?
31. The ability of an operations system to offer customer value is determined by? (Identify all)
32. Why is it important for managers to provide stability through direction?
33. Most of the money needed to start a business comes from
34. A performance management strategy in which feedback is provided by managers, customers and other employees.
35. As employees go about their daily activities, their actions should be driven by whether the actions will:
36. Which of the following is not a role of the FWC?
37. How many National Employment Standards are there?
38. The important principles that guide decisions and action in a company are called ..... values.
39. Companies that contract with employers to manage human resource functions and employer liability by contractually assuming employer rights and responsibilities.
40. A main goal of customer experience management is creating
41. Those who gained their riches at the expense of the poor and working class are called
42. Workplace relations laws exist for what reason?
43. Managers ..... within their information-related roles to provide knowledge, news, or advice to employees.
44. A refusal to work organised by a body of employees as a form of protest, typically in an attempt to gain a concession or concessions from their employer.
45. Which of the following activities of supervisors relates most directly to quality control?
46. What are three functions of management?
47. Radio, Television, and Billboards are examples of .....
48. A boutique owner set a goal to open two additional stores in the next three years. What type of organizational goal has the boutique owner set?
49. Workers deliberately work below their potential
50. What is the job of a business manager
51. The difference in value between exports and imports of a nation
52. What component of customer relationship management often "makes or breaks" a business's program?
53. The general way a manager treats and supervises employees is called
54. Which of the following is not a task suited to delegation?
55. Which of the following is NOT an effective practice in enforcing work rules?
56. Ownership of a corporation is divided into parts called .....
57. A form of mass production in which the flow is broken up by teams of workers who are responsible for certain parts of the line.
58. Software that provides online ordering capabilities for shoppers is known as
59. The type of manager who works most directly with employees on a daily basis is
60. What is Unit 3, AOS3 called?
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