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Business Management Quiz 20 (60 MCQs)

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1. In the past, customer relationship management was used mainly as a way to
2. If an employee regularly receives instructions from more than one manager, there is a problem
3. At a hair salon, one employee washes customers' hair, another employee cuts it, and another dries and styles it. This allows the employees to make the most efficient use of their time and illustrates an organizational principle known as
4. Which answer is incorrect? A feature of an autocratic management style is
5. A method of lean production based on continuous improvement
6. A difficult situation requiring a solution is
7. Which career professional would be considered part of the Human Resources pathway of the Business, Management, and Administration career cluster?
8. By accurately explaining the company's policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company's:
9. Which of the following is an example of negative reinforcement:
10. Which of the following is an example of motivation as a means of directing:
11. How does governmental use of revenue from sales and corporate taxes benefit businesses?
12. Samantha is conducting interviews with potential employees to find a replacement for a worker who retired. Which management function is this?
13. Whats it called when a leader can influence your wage?
14. Involving a high quantity of capital equipment compared with about input
15. What type of power is granted to managers by employees because the employees determine the managers are worthy of it?
16. The federal agency that helps small business owners obtain financing and other support is known as
17. When choosing a location for a business, the most important factor managers consider is
18. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?
19. When a management team takes into account the opinions of the team members before making a decision, it is called?
20. The main difference between customer relationship management and customer experience management is that CRM focuses on
21. The processes and activities needed to produce goods and services
22. The shape of the management pyramid helps illustrate
23. When a handbag company embroiders a customer's name or monogram on a cloth tote bag, it is processing a(n)
24. Which of these elements of business are interdependent with each other
25. Creating a list of responsibilities for the assistant manager for closing down the restaurant at night
26. Employees in the administration support pathway perform a variety of ..... tasks for businesses and organizations.
27. Edward has worked at 'RCH Records' for 2 years. He is wanting to quit his job and move to another company, How much time/notice would he be required to give to his current workplace?
28. The number of different skills a worker needs to perform a job is referred to as
29. Assigning aisles and stocking protocols to stockers in the grocery department
30. Which best describes the Business, Management, and Administration career cluster?
31. Which management function is described in the following situation:Wendell has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percentbonus.
32. In which of the following strategic planning steps would a team approach be developed?
33. Name that concept:refers to the significant long-term planning decisions that organizations make in order to meet the needs and wants of their stakeholders.
34. The two key components that need to be recognised while initially forecasting are:
35. Which of the following is NOT an advantage of automation?
36. Where do entrepreneurs go for professional advise
37. H quarter sales will increase by 10% due to our new sales campaign
38. Directed at organizational improvement through understanding employee motivation and behavior
39. Having the ambition and motivation to get work done without being asked is known as
40. The way people get along with each other is called
41. Pollution can, in part, be controlled through .....
42. Many business management and administration (BMA) careers involve dealing with employees, customers, or vendors, but which type of BMA career is all about people?
43. Which of the following is the traditional management structure?
44. A manager worked to streamline the production process and was able to save the company several thousands of dollars. This is an example of how organizing
45. There are 3 key stakeholders in Australian workplace relations. Which of the following is NOT one?
46. A plan that describes expected income and expenses over a period of time.
47. Which management function involves analyzing information, setting goals, and making decisions about what needs to be done?
48. Unlimited liability is defined as?
49. Money provided by large investors to finance new products and new businesses
50. Which of the following would not be a operating environment stakeholder?
51. A group of employees meets everyday at lunch to chat about what's going on in the office. This is an example of
52. Someone who gives professional advice or offers professional services is called a(n)
53. The five P's of Entrepreneurship are
54. How does solving difficult-customer situations benefit your company?
55. Which of the following is not an advantage of global outsourcing?
56. The task word "Apply" means .....
57. An industrial action in which employees do no more than the minimum required by the rules of their contract, and precisely follow all safety or other regulations, which may cause a slowdown or decrease in productivity, as they are no longer working during breaks or during unpaid extended hours
58. Making decisions based on factual information and logical reasoning is called .....
59. The 'Classical-Scientific Management Approach' focuses on:
60. The desire for friendships, relationships and personal connection is known as which drive?
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