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Business Management Quiz 8 (25 MCQs)

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1. To ensure that the quality of work is acceptable, businesses develop
2. According to the Business Video presentations, which of the following is NOT a typical task in the Administrative Support pathway?
3. An innovation so important that it may change the industry itself
4. If product is in short supply, what generally occurs?
5. Many people make the mistake of thinking that customer relationship management refers solely to
6. Discrimination in hiring based on race, ethnicity, religion, gender, or national origin is prohibited by the
7. Which of the following describes small businesses?
8. Authority in an organization is delegated
9. A human resource manager who is required to understand all of the major personnel functions and how they interact with other business functions.
10. The introduction of the National Living Wage of £ 7.20 for 25 year olds and over in April 2016 is an example of which external factor?
11. Neo-classical Theory of Organisation consists
12. Professionals in the Administration and Support cluster handle business information and personal records on a daily basis. Therefore the need for _____ within this pathway is paramount.
13. The technique to generate ideas by a group of co workers coming together and writing a list of their ideas, add comments, and then the leader takes the best ideas.
14. Which of the following is/are 'Theories of Leadership'?
15. James is creating a list of monthly job duties for the managers in his section. This is an example of which management function?
16. A well-planned organizational design helps a business to better compete because
17. In the implications of the Hawthrone studies, which of the following reasons are given by the workers?
18. How does solving difficult-customer situations benefit your company?
19. What level of management would a Chief Financial Officer be in?
20. To demonstrate a customer-service mindset, employees must believe that customersdeserve their
21. Which of the following is not considered a level of management in the management pyramid?
22. Which of the following is not a disadvantage to being a public company?
23. To make organizations more effective, the mission and strategy must be aligned with four organizational characteristics:structure, systems, culture, and _____?
24. What is something that a leader would say?
25. Stakeholders are individuals that _____?
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