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Correct Answer: D) Employees.
Correct Answer: A) The skills, knowledge, and characteristics required for a job.
Correct Answer: A) Whether the management is effective.
Correct Answer: C) Global competition.
Correct Answer: D) Just in case.
Correct Answer: A) Top management level.
Correct Answer: B) Challenging work.
Correct Answer: C) Contract.
Correct Answer: C) Outsourcing and employee leasing.
Correct Answer: A) Decisions are explained to employees.
Correct Answer: B) Restate the complaint.
Correct Answer: C) Nature of the business.
Correct Answer: C) Both (a) and (b).
Correct Answer: D) Outsourcing.
Correct Answer: B) Keeping company employees on course to accomplish goals.
Correct Answer: A) Positive body language.
Correct Answer: A) Study the effectiveness of accounts receivable collection.
Correct Answer: C) Western electric company.
Correct Answer: B) Human capital.
Correct Answer: D) The buying of goods and services for a business.
Correct Answer: D) F.W. Taylor.
Correct Answer: D) Trading.
Correct Answer: C) Scope.
Correct Answer: A) Piggybank franchise.
Correct Answer: C) Execution.