This quiz works best with JavaScript enabled. Home > General Knowledge > Economy > Business > Business Management – Quiz 18 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 18 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following is an advantage of the matrix organizational structure: A) It is inexpensive to implement. B) It reduces the duplication of certain activities. C) It makes good use of organizational resources. D) It speeds up decision-making. Show Answer Correct Answer: C) It makes good use of organizational resources. 2. When a business is successful in carrying out its brand promise, it provides its customers with? A) Above-average product quality. B) Consistent experiences. C) A variety of messages. D) A single touch point. Show Answer Correct Answer: B) Consistent experiences. 3. A logo is a brand's A) Catchphrase. B) Promise. C) Identifying mark. D) Personality. Show Answer Correct Answer: C) Identifying mark. 4. The leadership style where the manager asks for input from employees but makes the final decision A) Superior. B) Authoritarian. C) Democratic. D) Delegating. Show Answer Correct Answer: C) Democratic. 5. Jacqui is bored, she thinks Business Management is too easy. Which level of needs (Maslow) is not being satisfied? A) Social. B) Self-Esteem. C) Self-Actualisation. D) Safety. Show Answer Correct Answer: C) Self-Actualisation. 6. Which of the following tend to be least important to the success of lower level management A) Decisions skills. B) Human skills. C) Conceptual skills. D) Technical skills. Show Answer Correct Answer: C) Conceptual skills. 7. Answering questions such as "do I want to help people? " and "do I want to work with my hands? " can help you develop which of the following? A) Lifelong learning. B) Occupational goals. C) Academic skills. D) Employability skills. Show Answer Correct Answer: B) Occupational goals. 8. Encik Roslan, the President of Company XYZ, recognizes excellent and performing employees at an annual company dinner by awarding each of them with a plaque and a cheque for RM1, 000. Encik Roslan is engaging in the management function of ..... A) Planning. B) Controlling. C) Leading. D) Organizing. Show Answer Correct Answer: C) Leading. 9. A company that wants its data to be organized in a way that makes the data easy to find, update, and manage would use a(n) ..... A) Information system. B) Firewall. C) DDS. D) Database. Show Answer Correct Answer: D) Database. 10. Which of the following is used in positive internal business relationships? A) Following up with individuals. B) Collaborating. C) Networking. D) Mentoring. Show Answer Correct Answer: A) Following up with individuals. 11. The ..... assumes that the best approach to leadership depends on the situation. A) Trait Theory. B) Contingency Approach. C) Path Theory. D) Leadership Goals. Show Answer Correct Answer: B) Contingency Approach. 12. Which of the following is not a motivational theory a business could use to improve staff motivation A) 4 Drive. B) Goal Setting. C) Career advancement. D) Maslow. Show Answer Correct Answer: C) Career advancement. 13. Which statement is FALSE about CIOs? A) CIOs protect information from getting to people who should not have it. B) CIOs protect information from being improperly used?. C) CIOs must know what types of equipment to purchase to meet an organization's needs. D) CIOs do not need management skills. Show Answer Correct Answer: D) CIOs do not need management skills. 14. A measure that precedes, anticipates, or predicts future performance. A) Lagging indicator. B) Performance indicator. C) Leading Indicator. D) Predictive indicator. Show Answer Correct Answer: C) Leading Indicator. 15. Situation when the management team and workers have representatives who negotiate on the terms and conditions of employment. A) Collective Bargaining. B) Slowdown. C) Lock-out. D) Strike. Show Answer Correct Answer: A) Collective Bargaining. 16. Which one is not a business objective (as listed in the current study design) A) To increase market share. B) To fulfil an environmental need. C) To make a profit. D) To fulfil a social need. Show Answer Correct Answer: B) To fulfil an environmental need. 17. Operating systems are made up of the following except A) Materials. B) People. C) Facilities. D) Sales. Show Answer Correct Answer: D) Sales. 18. The process that managers use to develop goals and objectives, as well as strategies to achieve them, is called ..... A) Analysis. B) Strategic thinking. C) Planning. D) Organizing. Show Answer Correct Answer: C) Planning. 19. Whose theory was Hierarchy of needs? A) Maslow. B) Adams. C) Taylor. D) Herzberg. Show Answer Correct Answer: A) Maslow. 20. Lean Management is? A) A range of processes for eliminating waste in manufacturing. B) Eliminating waste in the manufacturing system. C) A systemic process for eliminating waste in the manufacturing system. D) A systemic process for clearing waste in a range of systems. Show Answer Correct Answer: C) A systemic process for eliminating waste in the manufacturing system. 21. When a hurricane interrupted a business's new product development, the project team had a plan for getting things back on track. This is an example of how project management A) Helps businesses evaluate feasibility. B) Allows employees to adapt to risk. C) Requires a product champion. D) Needs strong quality controls. Show Answer Correct Answer: B) Allows employees to adapt to risk. 22. ..... is a term that is used to refer to the people who are in charge of running a business. A) Stakeholders. B) Officers. C) Principals. D) Management. Show Answer Correct Answer: D) Management. 23. Why is leadership an important aspect of directing? A) Leadership and directing include the same activities and traits. B) Employees need less supervision when managers demonstrate leadership. C) Employees follow direction when they respect managers as leaders. D) Leadership improves managers' ability to provide clear instructions. Show Answer Correct Answer: C) Employees follow direction when they respect managers as leaders. 24. Money needed to pay for the current operating activities of a business A) Venture capital. B) Start-up financing. C) Long-term financing. D) Short-term financing. Show Answer Correct Answer: D) Short-term financing. 25. An effective mentor is a person who ..... A) Has mastered the skills and experience an employee needs. B) Is a good friend of the employee. C) Is external to the employee's company. D) Has been given salary raises in the past. Show Answer Correct Answer: A) Has mastered the skills and experience an employee needs. 26. Providing the conditions that stimulate followers to act in a committed, concerned and involved way in doing their work. A) Effectiveness. B) Empowerment. C) Efficiency. D) Emotional Intelligence (EI). Show Answer Correct Answer: B) Empowerment. 27. ..... refers to the general feeling in a business shaped by the psychological states and attitudes of the people who work there. A) Workplace Climate. B) Work Environment. C) Workplace Situation. D) Company Image. Show Answer Correct Answer: A) Workplace Climate. 28. Describes the work an individual or group of individuals is supposed to perform A) Operations Managers. B) Schedule. C) Job Description. D) Job Design. Show Answer Correct Answer: D) Job Design. 29. Assume that the current currency exchange rate for US Dollars and Euros is 1 US Dollar = .736 Euros. Brad is making a purchase in Germany that cost 25 Euros. How much will this cose him in US Dollars? A) $ 25.74. B) $ 18.40. C) $ 33.97. D) $ 42.50. Show Answer Correct Answer: B) $ 18.40. 30. Which of the following should not be an objective of a company's collection procedure? A) Maintaining the goodwill of customers. B) Collecting the amount due. C) Resolving collection problems as quickly as possible. D) Converting credit customers to cash customers. Show Answer Correct Answer: D) Converting credit customers to cash customers. 31. The use of flexible computer-aided production systems to produce items to meet individual customer's requirements at mass-production cost levels A) Mass customisation. B) Flow production. C) Batch production. D) Job production. Show Answer Correct Answer: A) Mass customisation. 32. The degree to which workers are free from the direct influence of a supervisor and can exercise discretion in scheduling their work and in deciding how it will be done. A) Centralized Authority. B) Autonomy. C) Span of Control. D) Discretionary Control. Show Answer Correct Answer: B) Autonomy. 33. Barriers that can inhibit successful planning are A) Company priorities and resources. B) Company ownership. C) Company mentality. D) Community support. Show Answer Correct Answer: A) Company priorities and resources. 34. Every subordinate should receive orders from and be accountable to only one superior is ..... A) Unity of direction. B) Unity of command. C) Centralization. D) Scalar chain. Show Answer Correct Answer: B) Unity of command. 35. The management function of guiding employee actions toward achievement of a company's goals is A) Organizing. B) Controlling. C) Leading. D) Planning. Show Answer Correct Answer: C) Leading. 36. Rapid industrialization during the late 1800's contributed to A) Decline in the membership in labor unions. B) An increase in immigration to the United States. C) A reduction in government regulation of railroads. D) A rise in the number of family farms. Show Answer Correct Answer: B) An increase in immigration to the United States. 37. What is NOT an example of a processor? A) Wholesaler. B) Oil refinery. C) Textile Mill. D) Cotton Mill. Show Answer Correct Answer: A) Wholesaler. 38. Exists when the relationship between the human resource department and the line managers is one of providing advice and counsel and when the authority for deciding what to do is shared. A) Service Role. B) Control Role. C) Change Agent Role. D) Advisory (or Counseling) Role. Show Answer Correct Answer: D) Advisory (or Counseling) Role. 39. In the business world, HR stands for: A) Hero Rule. B) Home Run. C) Hunk Report. D) Human Resources. Show Answer Correct Answer: D) Human Resources. 40. Choose the statement that gives the best advice about completing a job application ..... A) Use colorful ink, because it will make your application stand out. B) Never answer questions about previous law violations. C) List previous employment beginning with your most recent job. D) Inflate your previous salary level, as they may give you more money. Show Answer Correct Answer: C) List previous employment beginning with your most recent job. 41. Why do top-level managers usually receive high salaries? A) Their decisions affect the entire company. B) They are required to attend a great many meetings. C) They have more experience than others in the company. D) Their responsibilities involve hands-on supervision. Show Answer Correct Answer: A) Their decisions affect the entire company. 42. According to the presentation, opportunities for which of the following areas are expected to increase in the next few years? A) Human resources management. B) Operations management. C) Administrative support. D) Business information technology. Show Answer Correct Answer: D) Business information technology. 43. Which of the following is not a characteristic of persuasive management style? A) Centralised system of control and authority. B) Communication is decentralised. C) Money is a main motivator for work performance. D) Communication is centralised. Show Answer Correct Answer: B) Communication is decentralised. 44. Top Level Management A) Setting goals for the future. B) Employee. C) Warehouse supervisor. D) Students. Show Answer Correct Answer: A) Setting goals for the future. 45. A report of a company's income, expenses, and profits over a certain period of time. A) Outlay Costs. B) Income Statement. C) Cash Flow Statement. D) Balance Sheet. Show Answer Correct Answer: B) Income Statement. 46. What should you do to determine whether a customer's complaint is justified? A) Take immediate action. B) Restate the complaint. C) Ask a supervisor. D) Investigate the problem. Show Answer Correct Answer: D) Investigate the problem. 47. Initiates change, such as innovations or new strategies, in the organization A) The entrepreneur,. B) The disturbance handler,. C) The resource allocator,. D) The negotiator. Show Answer Correct Answer: A) The entrepreneur,. 48. Who is most closely associated with he theory of management that focuses on identifying the most effective practices for organizing and managing a business? A) Taylor. B) Fayol. C) Mayo. D) Deming. Show Answer Correct Answer: B) Fayol. 49. Which is NOT an example of team learning? A) Employees each having to undertake an online OH & S course. B) A soccer team discussing game strategy. C) Teacher presenting to other teachers how to use Google Docs. D) Team meetings where employees take on roles in a project. Show Answer Correct Answer: A) Employees each having to undertake an online OH & S course. 50. When a leadership position is part of an organization's structure, the person holding that position has ..... influence. A) Identity. B) Formal. C) Expert. D) Informal. Show Answer Correct Answer: B) Formal. 51. The amount a retailer pays to a supplier for goods it then resells is called the A) Gross profit. B) Current assets. C) Net profit. D) Cost of goods sold. Show Answer Correct Answer: D) Cost of goods sold. 52. The MSB Company provides its customers with critical or time-sensitive product information by sending them alerts or messages through their cellular phones. What form of technology is MSB using as an element of customer relationship management? A) Global positioning. B) Wireless. C) Dial up. D) Traditional. Show Answer Correct Answer: B) Wireless. 53. What level of management would a Chief Financial Officer be in? A) Middle. B) Top. C) Lower. D) Shallow. Show Answer Correct Answer: B) Top. 54. Knowledge workers are people who A) Create websites. B) Work with information. C) Answer questions for technology users. D) Program computers. Show Answer Correct Answer: B) Work with information. 55. The fundamental guidelines for the decisions and actions of managers A) Management Schedule. B) Management Role. C) MIS. D) Management Principles. Show Answer Correct Answer: D) Management Principles. 56. When a marketing manager goes on vacation, the marketing staff does not know what tasks to do and does not feel like it can work ahead on anything. This example illustrates that A) Directors must build group dynamics. B) Directing is a continuous process. C) Directing motivates employees. D) Directing is the starting point of action. Show Answer Correct Answer: D) Directing is the starting point of action. 57. A manger whose main job is to direct the work of employees: A) Supervisor. B) Employee. C) Worker. D) Executive. Show Answer Correct Answer: A) Supervisor. 58. An advantage of using a venture capitalist is ..... A) Shareholders benefit from limited liability. B) Saves on having to purchase expensive equipment outright. C) Organisations who have a poor credit rating might be able to get finance. D) None of above. Show Answer Correct Answer: C) Organisations who have a poor credit rating might be able to get finance. 59. Functional specialists, data scientists, and business process manager are ..... Positions? A) HR management. B) General management. C) Business Analytics. D) Office management. Show Answer Correct Answer: C) Business Analytics. 60. Parker is worried about losing his job. Which level of needs (Maslow) is not being satisfied? A) Social. B) Self-Actualisation. C) Self-Esteem. D) Safety. Show Answer Correct Answer: D) Safety. ← PreviousNext →Related QuizzesEconomy QuizzesGeneral Knowledge QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books