This quiz works best with JavaScript enabled. Home > General Knowledge > Economy > Business > Business Management – Quiz 11 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 11 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which staffing task involves selecting which job applicants to interview? A) Determining need. B) Onboarding. C) Screening. D) Recruiting. Show Answer Correct Answer: C) Screening. 2. First Line Management (supervisory) A) CEO, President, Vice President. B) Responsible for day to day activities. C) Directly under top level. D) Carries out orders from top. Show Answer Correct Answer: B) Responsible for day to day activities. 3. What is the most important aspect of a business manager A) Creativity. B) Leadership. C) Careness. D) Originality. Show Answer Correct Answer: B) Leadership. 4. The benefit that a brand promises to its target customers must be A) Important to them. B) Of monetary value. C) Approved by the government. D) Tangible. Show Answer Correct Answer: A) Important to them. 5. Which of these is NOT a skill of a manager: A) Interpersonal Skills. B) Understanding. C) Flexibility. D) Vision. Show Answer Correct Answer: B) Understanding. 6. Which of the following is a characteristic of a product trade-name franchise: A) It is owned by shareholders. B) It is not open to the public. C) The franchisee can choose the name of the business. D) The franchisee has unlimited liability. Show Answer Correct Answer: C) The franchisee can choose the name of the business. 7. In planning the physical arrangement of an airplane facility, a manager should consider this type of facility layout A) Fixed-position layout. B) Process Layout. C) Product Layout. D) Purchase Layout. Show Answer Correct Answer: A) Fixed-position layout. 8. The broad operating conditions in which a business operates and no control is? A) Macro environment. B) Operating environment. C) Internal environment. D) External environment. Show Answer Correct Answer: A) Macro environment. 9. The final step in the decision make process is to A) Analyze the solutions. B) Training needs. C) Evaluate the decision. D) Identify the problem. Show Answer Correct Answer: C) Evaluate the decision. 10. Which of the following is the fastest growing career cluster? A) Architecture and Construction. B) Agriculture, Food and Natural Resources. C) Information Technology. D) Science, Technology, Engineering and Mathematics. Show Answer Correct Answer: C) Information Technology. 11. Nathan is a project manager in charge of four other employees. He has divided up responsibilities and assigned them to specific team members to work on. This is known as A) Delegation. B) Innovation. C) Unity of command. D) The scalar principle. Show Answer Correct Answer: A) Delegation. 12. As a result of Henry Ford's innovations, which of the following became standard in American factories? A) A 35-hour workweek. B) Strong labor unions. C) An 8-hour work day. D) Quality control teams. Show Answer Correct Answer: C) An 8-hour work day. 13. Skill variety, task identity, task significance, autonomy, and feedback are five characteristics of:(also essay question where you will have to give explanation of each) A) Job Design. B) Dispatching. C) Job Description. D) None of above. Show Answer Correct Answer: A) Job Design. 14. Prevents women and minorities from moving up in the world of business A) Role. B) Entrepreneurs. C) Principle. D) Glass ceiling. Show Answer Correct Answer: D) Glass ceiling. 15. Meeting with assistant managers to review employee productivity A) Leading. B) Planning. C) Organizing. D) Controlling. Show Answer Correct Answer: D) Controlling. 16. The first step in handling customer complaints is to: A) Ask the customer to be brief. B) Call the manager for assistance. C) Let the customer explain the problem. D) Make a record of all the facts. Show Answer Correct Answer: A) Ask the customer to be brief. 17. It is important for a business to continually .....? A) Revisit the budget. B) Revisit objectives and look at ways to improve financial and other objectives. C) Communicate with stakeholders about finances and spending. D) Revisit the values statement. Show Answer Correct Answer: B) Revisit objectives and look at ways to improve financial and other objectives. 18. Small businesses are responsible for ..... of the U.S. gross domestic product each year. A) About 75 percent. B) About a quarter. C) Less than 10 percent. D) More than half. Show Answer Correct Answer: D) More than half. 19. A situation where a person who has a responsibility to act in the best interests of a company may receive direct personal benefit from his or her actions at the expense of or to the detriment of the company. A) Internal Integration. B) Conflict of Interest. C) Employment Exchange. D) Change Agent Role. Show Answer Correct Answer: B) Conflict of Interest. 20. What is job analysis? A) A systematic process of gathering information relating to a job being performed. B) Human resource manager. C) As a business owners. D) None of above. Show Answer Correct Answer: A) A systematic process of gathering information relating to a job being performed. 21. One particular area of increased demand is- A) General Management. B) Business Information Technology. C) Human Resources Management. D) Operations Management. Show Answer Correct Answer: B) Business Information Technology. 22. Father of Scientific Management A) Mary Parker. B) F W Taylor. C) Henry Fayol. D) Terry. Show Answer Correct Answer: B) F W Taylor. 23. Which type of business produces processed goods by changing raw goods into a more finished form? A) Producers. B) Intermediaries. C) Processors. D) Service firms. Show Answer Correct Answer: C) Processors. 24. The duty of a business to contribute to the well being of society is called ..... A) Constituency analysis. B) Business ethics. C) Social responsibility. D) Business responsibility. Show Answer Correct Answer: C) Social responsibility. 25. Persons who are not employed but who are available for work. A) Labor Pool. B) Workforce. C) Unemployed. D) Temporary Workers. Show Answer Correct Answer: C) Unemployed. 26. A profitability ratio ..... A) Measures how able the organisation is to pay its short-term debts. B) Measures how well the capital invested into the company is being utilised. C) Measures how profitable the organisation is. D) None of above. Show Answer Correct Answer: C) Measures how profitable the organisation is. 27. The role of HR managers when they supervise or guide an organizational development intervention. A) Control Role. B) Change Agent Role. C) Counseling Role. D) Advisory Role. Show Answer Correct Answer: B) Change Agent Role. 28. Stakeholders are individuals that .....? A) Own shares of a business or organisation. B) Have direct or vested interest in the activities of the organisation. C) Are within the internal environment. D) Have no direct interest in the organisation activities. Show Answer Correct Answer: B) Have direct or vested interest in the activities of the organisation. 29. An Accounting acrostic to help understand credit and debit accounts. A) DC DEALER. B) DE ADLER. C) DC DEALR. D) NONE OF THE ABOVE. Show Answer Correct Answer: A) DC DEALER. 30. Concept in economics that a country should specialize in producing and exporting only those goods and services which it can produce more efficiently than other goods and services. A) Absolute advantage. B) Comparative advantage. C) Opportunity cost. D) Competitive advantage. Show Answer Correct Answer: B) Comparative advantage. 31. The 3 stages of Lewin's Change model are .....? A) Unfreeze, change, refreeze. B) It is not Lewin's Theory. C) Unfreeze, change, freeze. D) Freeze, move, refreeze. Show Answer Correct Answer: A) Unfreeze, change, refreeze. 32. Every project creates a(n) A) Deliverable. B) New product. C) Company. D) Advertising plan. Show Answer Correct Answer: A) Deliverable. 33. When is it legal for a business to refuse a refund? A) When the customer has changed their mind. B) When the item is faulty. C) When the customer has been hurt by the item. D) When the item does not match the sample. Show Answer Correct Answer: A) When the customer has changed their mind. 34. If there was a decrease in "number of workplace accidents" as a KPI, is this a good result or a bad result? A) Good Result. B) Bad Result. C) Neutral. D) None of above. Show Answer Correct Answer: A) Good Result. 35. In terms of operations, organizations are commonly classified as ..... A) Private or non-private. B) Large or small. C) For-profit or not-for-profit. D) Governmental or nongovernmental. Show Answer Correct Answer: C) For-profit or not-for-profit. 36. Which business strategy am I? Maintains a stable business while innovating on the periphery by attempting to balance efficient production of current products with creative development of new. A) Focus. B) Reactor. C) Analyzer. D) Differentiation. Show Answer Correct Answer: C) Analyzer. 37. Skills used to help an individual find a job, perform in the workplace, and gain success in a job or career A) Soft Skills. B) Managerial Roles. C) Hard Skills. D) Planning. Show Answer Correct Answer: A) Soft Skills. 38. Businesses develop policies to help employees deal with customers the same way in similar situations so that employees will: A) Give personal favors. B) Treat customers fairly. C) Offer special privileges. D) Treat customers differently. Show Answer Correct Answer: B) Treat customers fairly. 39. Which level of management coordinates and supervises the activities and duties ofemployees? A) Middle management. B) Authority management. C) Senior management. D) Supervisory management. Show Answer Correct Answer: D) Supervisory management. 40. Activities, functions and pressures that occur within a business over which it has control is called? A) External environment. B) Operating environment. C) Internal environment. D) Macro environment. Show Answer Correct Answer: C) Internal environment. 41. Which of the following is an example of a recycling program which does not deconstruct old products to make new ones? A) Computer recycling program. B) Glass recycling program. C) Plastic recycling program. D) Tire recycling program. Show Answer Correct Answer: A) Computer recycling program. 42. Why do all businesses need financial resources? A) To manage investment accounts. B) To negotiate bank loans. C) To pay operating expenses. D) To develop cash budgets. Show Answer Correct Answer: C) To pay operating expenses. 43. The ability to make other people act in certain ways is ..... A) Power. B) Positive Reinforcement. C) Negative Reinforcement. D) Motivation. Show Answer Correct Answer: A) Power. 44. When managers are building group dynamics, they are also often A) Organizing the company's structure. B) Training employees. C) Recruiting new staff. D) Resolving conflict. Show Answer Correct Answer: D) Resolving conflict. 45. If you start a new business, you need information about A) Competitors. B) Government regulations. C) Customers. D) All of the above. Show Answer Correct Answer: D) All of the above. 46. What is the highest level of needs on Maslow's Theory A) Included in the decisions. B) Social Time With Others. C) High Salary and Recognition. D) Food, Sleep and more food. Show Answer Correct Answer: A) Included in the decisions. 47. As an employee of a business at JA BizTown, you wil receive two paychecks and need to ..... them in the bank. A) Deposit. B) Take. C) Collect. D) Leave. Show Answer Correct Answer: A) Deposit. 48. Which of the following is NOT a Level in Mallow's Hierarchy Of Needs? A) Self-esteem Needs. B) Physical needs. C) Psychological Needs. D) Social Needs. E) Physiological Needs. Show Answer Correct Answer: B) Physical needs. 49. A process that evalutes a group of items and ranks them in their order of importance or urgency A) Time management. B) Prioritize. C) Review. D) Analysis. Show Answer Correct Answer: B) Prioritize. 50. What type of plan do businesses often implement when an original plan fails to produce the desired results? A) Strategic. B) Production. C) Communications. D) Contingency. Show Answer Correct Answer: D) Contingency. 51. Being a manager of the business variety is tough because A) Its a job. B) You keep track of everyone. C) You have multiple jobs. D) Everyone relies on you. Show Answer Correct Answer: D) Everyone relies on you. 52. What is important about managing a business A) People will be looking up to you for leadership. B) You are the leader. C) People will you judge how you do. D) Its a job. Show Answer Correct Answer: A) People will be looking up to you for leadership. 53. Cameron supervises the transportation, storage, and handling of his company's products. Which type of business management and administration career does Cameron have? A) Human resources management. B) Office management. C) Business analytics. D) Supply chain management. Show Answer Correct Answer: D) Supply chain management. 54. A federal law that provides pensions to retired workers and disabled workers is A) Fair Labor Standards Act. B) Occupational Safety and Health Act. C) Americans with Disability Act. D) Social Security Act. Show Answer Correct Answer: D) Social Security Act. 55. The difference between current assets and current liabilities is A) Income. B) Working capital. C) Owner's equity. D) Cash flow. Show Answer Correct Answer: B) Working capital. 56. What kind of segmentation is used by a firm that offers a wide range of products such as holidays and insurance aimed at customers aged 60 and above? A) Psychographic. B) Geographic. C) Demographic. D) Lifestyle. Show Answer Correct Answer: C) Demographic. 57. What is the first level of Maslow's Hierarchy of Needs? A) Physiological Needs. B) Safety needs. C) Psychological Needs. D) Self-Actualisation. Show Answer Correct Answer: A) Physiological Needs. 58. How does having a customer-service mindset benefit a business's employees? A) It helps employees advance in their careers. B) It creates a competitive work environment. C) It increases the employees' efficiency levels. D) It helps the business achieve its profit goals. Show Answer Correct Answer: A) It helps employees advance in their careers. 59. The lower cost strategy is where a ..... A) Business aims to lower costs. B) Business aims to offer something unique to consumers. C) Business aims to be the low cost producer in its industry. D) Business aims to sell at the lowest price in its industry. Show Answer Correct Answer: C) Business aims to be the low cost producer in its industry. 60. A style of leadership that focuses on accomplishing work by relying on contingent rewards, task instructions, and corrective actions. A) Transactional Leadership. B) Task-Focused Leadership. C) Transformational Leadership. D) Traditional Leadership. Show Answer Correct Answer: A) Transactional Leadership. ← PreviousNext →Related QuizzesEconomy QuizzesGeneral Knowledge QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books