Business Management Quiz 12 (25 MCQs)

Quiz Instructions:

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1. The process of collecting HR metrics and presenting them to managers in a useful format. Sometimes referred to as an HR scorecard.

2. Manager Aniya helps an employee work the computer, count the money in a cash drawer and prepare a bankdeposit is demonstrating

3. Which is NOT a characteristic of services?

4. The most important factor in carrying out brand promise is

5. Entrepreneurs _____

6. 'Best journey' is a ethlcal code of

7. The belief that providing customers with excellent customer service should be top priority is

8. (Separation Costs + Replacement Costs + Training Costs + Lost Performance) / Number of Replacements

9. Leadership is a function of all the following factors except

10. Which is a legal acknowledgement that a person or business is allowed to operate an aspect of the business not covered by standard licencing?

11. Which career requires less education than an Auditor?

12. Non-financial incentives consists

13. Plans that are concerned with shorter time frames and lower level units are called

14. Which is not correct about the nature of leadership?

15. A designed change that increases the usefulness of a product, services, or process

16. Which of the following is the Classical Theory of Span?

17. A disadvantage of owning your own business is

18. Lean Management is?

19. The practice of Management written by _____

20. Which term describes the process of transferring a private sector asset, business or industry to state ownership and control?

21. What is another term for horizontal organization?

22. Making decisions based on factual information and logical reasoning is called _____

23. Who would be best suited to analyze budgets, create reports, explain information to others, and handle internal company procedures and finances?

24. The leadership trait that involves careful decision making is

25. Activities, functions and pressures that occur within a business over which it has control is called?