This quiz works best with JavaScript enabled. Home > Economy > Business > Business Management – Quiz 12 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 12 (20 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The important principles that guide decisions and action in a company are called ..... values. A) Ethical. B) Beliefs. C) Core. D) Leadership. Show Answer Correct Answer: C) Core. 2. Companies that contract with employers to manage human resource functions and employer liability by contractually assuming employer rights and responsibilities. A) Third-Country National (TCN). B) Multinational Enterprise (MNE). C) Global Firm. D) Professional Employer Organization (PEO). Show Answer Correct Answer: D) Professional Employer Organization (PEO). 3. A main goal of customer experience management is creating A) Innovative technology. B) Higher employee salaries. C) New products. D) Word-of-mouth promotion. Show Answer Correct Answer: D) Word-of-mouth promotion. 4. Those who gained their riches at the expense of the poor and working class are called A) Philanthropists. B) Robber barons. C) Entrepreneurs. D) Big businessmen. Show Answer Correct Answer: B) Robber barons. 5. Workplace relations laws exist for what reason? A) To protect the relationship between businesses and consumers. B) To support and protect the relationship between employees and employers. C) To improve education and training for employees. D) To review policy and legislation protecting staff. Show Answer Correct Answer: B) To support and protect the relationship between employees and employers. 6. Managers ..... within their information-related roles to provide knowledge, news, or advice to employees. A) Communicate. B) Change. C) Deductions. D) Sensitivity. Show Answer Correct Answer: A) Communicate. 7. A refusal to work organised by a body of employees as a form of protest, typically in an attempt to gain a concession or concessions from their employer. A) Strike. B) Lock-out. C) Go slow/slow down. D) Work-to-rule. Show Answer Correct Answer: A) Strike. 8. Which of the following activities of supervisors relates most directly to quality control? A) Developing work schedules. B) Developing and checking standards. C) Using effective listening skills. D) Setting priorities so that the most important work gets done. Show Answer Correct Answer: B) Developing and checking standards. 9. What are three functions of management? A) Control, plan, organize. B) Lead, communicate, plan. C) Control, plan, oversee. D) None of above. Show Answer Correct Answer: A) Control, plan, organize. 10. Radio, Television, and Billboards are examples of ..... A) Public relations. B) Sales promotion. C) Advertising. D) Personal selling. Show Answer Correct Answer: C) Advertising. 11. A boutique owner set a goal to open two additional stores in the next three years. What type of organizational goal has the boutique owner set? A) Control. B) Growth. C) Profit. D) Market share. Show Answer Correct Answer: B) Growth. 12. Workers deliberately work below their potential A) Collective bargaining. B) Lock-out. C) Go slow/slow-down. D) Work to rule. Show Answer Correct Answer: C) Go slow/slow-down. 13. What is the job of a business manager A) Oversee the activities of workers. B) Ensure that a company or department is on track to meet its financial goals. C) Hire, train and evaluate new employees. D) All of the above. Show Answer Correct Answer: D) All of the above. 14. The difference in value between exports and imports of a nation A) Export deficit. B) Balance of trade. C) Trade equilibrium. D) Trade quota. Show Answer Correct Answer: B) Balance of trade. 15. What component of customer relationship management often "makes or breaks" a business's program? A) Processes. B) People. C) Technology. D) Strategies. Show Answer Correct Answer: B) People. 16. The general way a manager treats and supervises employees is called A) Human relations. B) Management. C) Power. D) Leadership style. Show Answer Correct Answer: D) Leadership style. 17. Which of the following is not a task suited to delegation? A) Tasks from part of a larger project. B) Training and development. C) Organisation of data. D) High risk decisions. Show Answer Correct Answer: D) High risk decisions. 18. Which of the following is NOT an effective practice in enforcing work rules? A) Provide written copies of all rules to employees. B) Consider special circumstances before determining the penalty. C) Punish in public and praise in private. D) All are effective practices. Show Answer Correct Answer: C) Punish in public and praise in private. 19. Ownership of a corporation is divided into parts called ..... A) Shares. B) Corporation parts. C) Memberships. D) Partnerships. Show Answer Correct Answer: A) Shares. 20. A form of mass production in which the flow is broken up by teams of workers who are responsible for certain parts of the line. A) Cellular manufacturing. B) Batch production. C) Customized production. D) Batch production. Show Answer Correct Answer: A) Cellular manufacturing. ← PreviousNext →Related QuizzesEconomy QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8Business Management Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books