This quiz works best with JavaScript enabled. Home > Economy > Business > Business Management – Quiz 11 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 11 (20 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. The chain of command from the highest authority to the lowest level in the organization is ..... A) Unity of direction. B) Unity of command. C) Centralization. D) Scalar chain. Show Answer Correct Answer: D) Scalar chain. 2. According to the SBA, a small business is an independent business with fewer than ..... employees. A) 10. B) 50. C) 100. D) 500. Show Answer Correct Answer: D) 500. 3. What will earn leaders commitment and loyalty from a group member? A) Exhibiting trust and respect. B) Shouting at subordinates. C) Being a poor role model. D) None of above. Show Answer Correct Answer: A) Exhibiting trust and respect. 4. In which role are managers acting when they represent their organization and maintain effective relationships? A) Relationship builders. B) Communicators. C) Middle managers. D) Decision makers. Show Answer Correct Answer: A) Relationship builders. 5. ..... is monitoring progress toward goal achievement and taking corrective action when needed A) Planning. B) Organizing. C) Leading. D) Controlling. Show Answer Correct Answer: D) Controlling. 6. A sentence describing the purpose of the business is called A) Business plan. B) Mission statement. C) Market analysis. D) Projection. Show Answer Correct Answer: B) Mission statement. 7. Which of the following is NOT a responsibility of a manager or supervisor? A) Guide the activities of the business. B) Keep the business moving toward set goals. C) Identify exceptional employees. D) Set goals for the business. Show Answer Correct Answer: D) Set goals for the business. 8. What are the four main strategies to improve efficiency and effectiveness of operations? A) Just in time, TQM, Waste minimisation. B) TQM, Materials Management, Waste minimisation (lean Management), Technology. C) Quality, Technology, Materials Management, Facilities layout. D) Technology, Materials Management, Quality, Lean Management. Show Answer Correct Answer: D) Technology, Materials Management, Quality, Lean Management. 9. This training is not focused on a particular aspect of the business. It helps employees develop thinking and processing skills. A) Cognitive training. B) Behavioral training. C) On-the-job training. D) Induction. Show Answer Correct Answer: A) Cognitive training. 10. How are horizontal organizations organized? A) By managers. B) By teams. C) By process. D) By coaches. Show Answer Correct Answer: C) By process. 11. Michelle is attending a monthly meeting with other company managers to hear updates about what each manager is doing. A) Leading. B) Planning. C) Controlling. D) Organizing. Show Answer Correct Answer: D) Organizing. 12. Which of the following is the ability of team members to give up an idea of their own to consider or use ideas of others? A) Cooperation. B) Compromise. C) Conglomeration. D) Collaboration. Show Answer Correct Answer: B) Compromise. 13. The ability of an operations system to offer customer value is determined by? (Identify all) A) Productivity, quality, speed, reliability, flexibility. B) Productivity, quality, speed, reliability, trust, flexibility. C) Productivity, quality, speed, reliability. D) Productivity, quality, speed, reliability, flexibility, teamwork. Show Answer Correct Answer: A) Productivity, quality, speed, reliability, flexibility. 14. Why is it important for managers to provide stability through direction? A) Instability leads to greater chance of high reward. B) Employees who feel secure are more productive and happier. C) By providing stability, managers can eliminate risk. D) Companies that have stability struggle to guide employees' work. Show Answer Correct Answer: B) Employees who feel secure are more productive and happier. 15. Most of the money needed to start a business comes from A) The owner and his/her family and friends. B) Selling stock. C) Bank loans. D) Credit from other businesses. Show Answer Correct Answer: A) The owner and his/her family and friends. 16. A performance management strategy in which feedback is provided by managers, customers and other employees. A) Employee Observation. B) Management by Objectives. C) Appraisal. D) Self-Evaluation. Show Answer Correct Answer: A) Employee Observation. 17. Marketing is? A) The idea that a business should strive to satisfy consumer wants and needs while achieving company goals. B) The shop. C) Must also determine how much customers are willing to pay. D) None of above. Show Answer Correct Answer: A) The idea that a business should strive to satisfy consumer wants and needs while achieving company goals. 18. As employees go about their daily activities, their actions should be driven by whether the actions will: A) Be witnessed by customers. B) Result in additional sales. C) Bring them personal fulfillment. D) Result in customer satisfaction. Show Answer Correct Answer: D) Result in customer satisfaction. 19. Which of the following is not a role of the FWC? A) Create Awards. B) Handle unfair dismissal cases. C) Create agreements. D) Provide information to businesses regarding pay and conditions. Show Answer Correct Answer: C) Create agreements. 20. How many National Employment Standards are there? A) 5. B) 8. C) 10. D) 12. Show Answer Correct Answer: C) 10. ← PreviousNext →Related QuizzesEconomy QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8Business Management Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books