This quiz works best with JavaScript enabled. Home > Economy > Business > Business Management – Quiz 8 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 8 (20 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which form of promotion is generally emphasized for complex, technical products sold to industrial users? A) Personal Selling. B) Sales Promotion. C) Publicity. D) Advertising. Show Answer Correct Answer: A) Personal Selling. 2. This assumes people are generally lazy and will avoid work if they can: ..... A) Theory X. B) Theory Y. C) Theory Z. D) TQM (Total Quality Management). Show Answer Correct Answer: A) Theory X. 3. What is not an example of financial motivation? A) Pay rise. B) Bonus. C) Piecerate. D) Praise. Show Answer Correct Answer: D) Praise. 4. A broad guideline for managers to follow when dealing with important areas of decision making is called A) Procedure. B) Form. C) Policy. D) Documentation. Show Answer Correct Answer: C) Policy. 5. Which of the following drives could be satisfied with bonuses or performance-related pay? A) Drive to Bond. B) Drive to Learn. C) Drive to Acquire. D) Drive to Defend. Show Answer Correct Answer: C) Drive to Acquire. 6. Thomas is listening to his employees' ideas about how to improve their time management. What directing activity is Thomas engaging in? A) Motivating. B) Communicating. C) Instructing. D) Supervising. Show Answer Correct Answer: B) Communicating. 7. TQM stands for? A) Total Quality Management. B) Total Quality Marketing. C) Total Quality Monitoring. D) Total Quality McDonald's. Show Answer Correct Answer: A) Total Quality Management. 8. Devising strategy to expand the business internationally is ..... A) Planning. B) Controlling. C) Leading. D) Organizing. Show Answer Correct Answer: A) Planning. 9. Stacey works at a fancy gift shop. Many of the items in the shop are expensive collectibles, and Stacey is very knowledgeable about them. Today, a man comes in looking for a gift for hiswife. Stacey offers to help, but he just grunts at her and turns his back. Stacey's customer is A) Impatient. B) Leave-me-alone. C) Insulting. D) Argumentative. Show Answer Correct Answer: B) Leave-me-alone. 10. Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs? A) Middle managers. B) First-line workers. C) Supervisory managers. D) Top-level managers. Show Answer Correct Answer: A) Middle managers. 11. Which of the following is not a characteristic of a service A) Minimal customer contact. B) Difficult to store. C) Intagngible. D) Labour Intensive. Show Answer Correct Answer: A) Minimal customer contact. 12. The accumulated knowledge and skills of human beings and the total value of each person's education and acquired skills are called ..... A) Human capital. B) Human potential. C) Human knowledge. D) Human labor. Show Answer Correct Answer: A) Human capital. 13. To demonstrate a customer-service mindset, employees must believe that customersdeserve their A) Unsolicited advice. B) Limited information. C) Complete attention. D) Personal opinions. Show Answer Correct Answer: D) Personal opinions. 14. To avoid pitfalls in planning, managers should A) Only look at the one plan and focus on that. B) Look at the big picture and long term goals. C) Look at what other companies are doing. D) Make sure their mid level managers are not calling in sick. Show Answer Correct Answer: B) Look at the big picture and long term goals. 15. What management function is being described in the following situation:Tatyana, atop-level manager, identifies jobs to be performed, assigns responsibility for them, establishesdepartments to handle the jobs, and determines how many and which employees mid-level managers will supervise. A) Directing. B) Controlling. C) Planning. D) Organizing. Show Answer Correct Answer: D) Organizing. 16. ..... production involves transforming raw materials into goods. A) Primary. B) Tertiary. C) Secondary. D) Quatenary. Show Answer Correct Answer: C) Secondary. 17. Which of the following tasks would a manager complete when organizing? A) Hiring employees. B) Arranging an office space. C) Training staff. D) Writing a marketing plan. Show Answer Correct Answer: B) Arranging an office space. 18. Which of the following could be used to satisfy Maslow's Self-Esteem Needs? A) Provide employees with a free breakfast at work. B) Organise a staff lunch at a restaurant every Friday. C) Introduce an 'Employee of the Week' Award. D) Introduce flexible working hours so staff can start their working day later. Show Answer Correct Answer: C) Introduce an 'Employee of the Week' Award. 19. This method reduces the amount of stock held by ensuring products are made only when ordered A) Just-in-time. B) Cradle-to-cradle. C) Total quality management. D) Benchmarking. Show Answer Correct Answer: A) Just-in-time. 20. How would you classify a manager that's in charge of a department? A) Top-Level Manager. B) Operational Manager. C) Middle Manager. D) Low-Level Manager. Show Answer Correct Answer: C) Middle Manager. ← PreviousNext →Related QuizzesEconomy QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 9Business Management Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books