This quiz works best with JavaScript enabled. Home > Economy > Business > Business Management – Quiz 71 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 71 (20 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. Which of the following is NOT an example of a quality business? A) Greeting customers. B) Good working conditions for employees. C) Not returning customer phone calls. D) A clean store. Show Answer Correct Answer: C) Not returning customer phone calls. 2. What is the 1st step in the Human Resource Audit Process? A) Develop the audit questionnaire and collect the data. B) Provide feedback and evaluation. C) Develop an action plan. D) Define the responsibilities of the human resource department. Show Answer Correct Answer: D) Define the responsibilities of the human resource department. 3. The main difference between arbitration and mediation is that A) Mediation applies to criminal cases. B) Mediation involves a third party. C) Arbitration involves a judgment. D) Arbitration is a non-binding process. Show Answer Correct Answer: C) Arbitration involves a judgment. 4. A firm that has a centralized organization concentrates authority with ..... A) Individual contributors. B) Line managers. C) Middle managers. D) Top Managers. Show Answer Correct Answer: D) Top Managers. 5. Management theory that identifies the most effective practices for organizing and managing a business: A) Administrative management. B) Behavioral management. C) Organizing. D) Classical management. Show Answer Correct Answer: A) Administrative management. 6. The ..... is how many employees are directly under the authority of a particular manager. A) Span of control. B) Delegation. C) De-layering. D) Hierarchy. Show Answer Correct Answer: A) Span of control. 7. Which is not a drive in Lawrence and Nohria's motivation theory? A) Acquire. B) Lead. C) Bond. D) Comprehend/Learn. Show Answer Correct Answer: B) Lead. 8. Branding includes all the things related to the ..... of your business. A) Look, sound, and feel. B) Pictures, colors, and fonts. C) Tone, words, and ideas. D) Look, tone, and feel. Show Answer Correct Answer: D) Look, tone, and feel. 9. An approach to quality enhancement that permeates (spreads throughout) the whole organization. It can include quality circles and benchmarking, as well kaizen, kanban and andon. A) Total quality management. B) Lean production. C) Mass production. D) None of above. Show Answer Correct Answer: A) Total quality management. 10. A ..... is an economic good; an article of commerce especially when delivered for shipment. A) Commodity. B) Contract. C) Database. D) Merger. Show Answer Correct Answer: A) Commodity. 11. Which part of an income statement shows all the costs incurred in operating the business? A) Total liabilities. B) Expenses. C) Profit or loss. D) Revenue. Show Answer Correct Answer: B) Expenses. 12. How does solving difficult-customer situations benefit you personally? A) You will encounter difficult customers less frequently. B) Your customers will be happier. C) You gain valuable communication skills. D) Your boss will automatically give you a raise. Show Answer Correct Answer: C) You gain valuable communication skills. 13. What is leadership style? A) Leadership style is the way a manager treats and directs employees. B) Leadership style is the way a manager treats employees. C) Leadership style is how a manager insults his workers. D) Leadership style is what the manager is wearing. Show Answer Correct Answer: A) Leadership style is the way a manager treats and directs employees. 14. ..... is a direct response to a specific, unpredictable event. A) Contingency planning. B) Waste management. C) Crisis management. D) Safety management. Show Answer Correct Answer: C) Crisis management. 15. Bryant Technical College is offering an online degree in landscape design. This product is considered a(n) A) Virtual service. B) Outsourced service. C) Low-quality product. D) Merger. Show Answer Correct Answer: A) Virtual service. 16. Which career is best suited for people who have a high school diploma? A) Administration and information support. B) Human resources. C) Business financial management and accounting. D) Business analysis. Show Answer Correct Answer: A) Administration and information support. 17. The technique to generate ideas by a group of co workers coming together and writing a list of their ideas, add comments, and then the leader takes the best ideas. A) Wish List. B) Brain Writing. C) Brain Storming. D) MY Brain Hurts!!!!!!!. Show Answer Correct Answer: B) Brain Writing. 18. The concept that there are three important stakeholders for every company-the stockholders, the customers, and the employees-and for a business to succeed in the long run it must satisfy the expectations of all three stakeholders. A) HR Scorecard. B) HR Metrics. C) Balanced Scorecard. D) HR Dashboard. Show Answer Correct Answer: C) Balanced Scorecard. 19. Henry Fayol is laid down A) 12 Principles. B) 14 Techniques. C) 14 Principles. D) 15 Principles. Show Answer Correct Answer: C) 14 Principles. 20. Which of the following is NOT an activity associated with the controlling function of management? A) Setting standards. B) Evaluating performance. C) Setting standards. D) Allowing for missed deadlines. Show Answer Correct Answer: D) Allowing for missed deadlines. ← PreviousNext →Related QuizzesEconomy QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8Business Management Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books