This quiz works best with JavaScript enabled. Home > Economy > Business > Business Management – Quiz 59 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Business Management Quiz 59 (20 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. ..... are units of ownership interest in a corporation or financial asset that provide for an equal distribution in any profits. A) Dividends. B) Shares. C) Revenue. D) Taxes. Show Answer Correct Answer: B) Shares. 2. People who work with information. A) Knowledge workers. B) Web-hosting service. C) WAN. D) LAN. Show Answer Correct Answer: A) Knowledge workers. 3. In the past, customer relationship management was used mainly as a way to A) Increase customer loyalty. B) Assist business decision making. C) Track customer information. D) Help employees perform more efficiently. Show Answer Correct Answer: C) Track customer information. 4. If an employee regularly receives instructions from more than one manager, there is a problem A) Span of control. B) Unity of command. C) Policies and procedures. D) The employee. Show Answer Correct Answer: B) Unity of command. 5. At a hair salon, one employee washes customers' hair, another employee cuts it, and another dries and styles it. This allows the employees to make the most efficient use of their time and illustrates an organizational principle known as A) Span of control. B) Division of labor. C) Authority. D) Innovation. Show Answer Correct Answer: B) Division of labor. 6. Which answer is incorrect? A feature of an autocratic management style is A) Decisions are explained to employees. B) Little trust is placed in employees. C) It is centralised decision making. D) Communication is one way (downwards). Show Answer Correct Answer: A) Decisions are explained to employees. 7. A method of lean production based on continuous improvement A) Kaizen. B) JIC. C) Kanban. D) Kaizen. Show Answer Correct Answer: A) Kaizen. 8. A difficult situation requiring a solution is A) A problem. B) A symptom. C) A standard. D) An alternative. Show Answer Correct Answer: A) A problem. 9. Which career professional would be considered part of the Human Resources pathway of the Business, Management, and Administration career cluster? A) Labor Relations Specialist. B) Data Entry Keyer. C) Compliance Manager. D) Management Analyst. Show Answer Correct Answer: A) Labor Relations Specialist. 10. By accurately explaining the company's policies to customers, salespeople often are able to avoid misunderstandings with customers and improve the company's: A) Goals. B) Routine. C) Image. D) Rules. Show Answer Correct Answer: C) Image. 11. Which of the following is an example of negative reinforcement: A) A raise. B) A bonus. C) Reduced tedious paperwork. D) Additional vacation time. Show Answer Correct Answer: C) Reduced tedious paperwork. 12. Which of the following is an example of motivation as a means of directing: A) A manager pays attention to what time employees clock in. B) Employees engage in team-building exercises. C) Andy's boss asks him to stay an hour late to finish his project. D) Emmie praises her employees for quality work. Show Answer Correct Answer: D) Emmie praises her employees for quality work. 13. How does governmental use of revenue from sales and corporate taxes benefit businesses? A) Tax monies pay off government debt. B) Tax monies provide foreign aid. C) Tax monies fund public services. D) Tax monies fund military projects. Show Answer Correct Answer: C) Tax monies fund public services. 14. Samantha is conducting interviews with potential employees to find a replacement for a worker who retired. Which management function is this? A) Controlling. B) Planning. C) Leading. D) Organizing. Show Answer Correct Answer: D) Organizing. 15. Whats it called when a leader can influence your wage? A) Bad influence. B) Salary Influence. C) Position Influence. D) Monetary Influence. Show Answer Correct Answer: C) Position Influence. 16. Involving a high quantity of capital equipment compared with about input A) Effectiveness. B) Efficiency. C) Labor intensive. D) Capital intensive. Show Answer Correct Answer: D) Capital intensive. 17. What type of power is granted to managers by employees because the employees determine the managers are worthy of it? A) Expert and identity. B) Expert and power. C) Power and position. D) Identity and position. Show Answer Correct Answer: A) Expert and identity. 18. The federal agency that helps small business owners obtain financing and other support is known as A) OSHA. B) Chamber of Commerce. C) Small Business Administration. D) Proprietorship. Show Answer Correct Answer: C) Small Business Administration. 19. When choosing a location for a business, the most important factor managers consider is A) Wage Rate. B) Climate. C) Community attitudes. D) Availability of natural resources. Show Answer Correct Answer: A) Wage Rate. 20. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling? A) Speaker. B) Spokesperson. C) Disseminator. D) Monitor. Show Answer Correct Answer: B) Spokesperson. ← PreviousNext →Related QuizzesEconomy QuizzesBusiness Management Quiz 1Business Management Quiz 2Business Management Quiz 3Business Management Quiz 4Business Management Quiz 5Business Management Quiz 6Business Management Quiz 7Business Management Quiz 8Business Management Quiz 9 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books